Password Recovery

If you forgot your password and need to reset it, click Forgot Password. The Forgot Password page is displayed.

1. Type your Employee Number (you may need to type 00 and then your employee number. For example, the employee number is 9999, so you would type 009999.)

2. Type your Date of Birth (MM DD YYYY).

3. Type your five-digit Zip Code.

TIP: Be sure to enter the date of birth and zip code that exists on your employee record.

4. Click Retrieve.

5. You are prompted to answer the hint question that you entered when you created your user account. In the hint answer field, type the answer to the hint question. You have three opportunities to answer the question correctly. If the question is not correctly answered, the answer is protected, and you are prompted to email Human Resources to have your user account deleted. Once your user account is deleted, you’ll receive instructions to set up your account again.

6. Click Submit. You are redirected to the Ascender Login page. An email message containing your temporary password is sent to your email address.

7. Obtain your temporary password from your email and return to the Ascender Login page. The temporary password is only valid for 24 hours.

8. Type your user name and the temporary password, and then click Login. You are redirected to the Change Password page. Follow the instructions.